Refund policy
At EHDOC, we want you to shop with confidence.
If your order isn’t quite right — whether it’s the wrong shade or something else — we’re here to help.
Simply email us at service@ehdoccare.com, and we’ll assist with a quick and easy exchange. Prefer a refund? No problem.
Return & Exchange Policy
- Returns accepted within 15 days of purchase
- Sale or clearance items are not eligible for return
- Items purchased as a set must be returned together
- Return shipping is the responsibility of the customer
- If the customer initiates the order cancellation before the shipping time and within the time frame allowed for order cancellations as specified on the website, the order can be canceled.
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If the return is caused by the consumer, consumer should be responsible for the shipping fee. The specific fee should be based on the express company you choose.If due to our reasons, the goods received are damaged or not correct, and the consumer is not required to bear the shipping fee for this reason.
How to Return Products
- Use a trackable shipping method (e.g., USPS with Delivery Confirmation)
- Include the original packing list with your return
- Returns are processed within 10 business days after we receive your package
Return shipping address:
(Please contact us via email for the correct return address.)
Warehouse / Fulfillment Address (Third-Party Logistics Partner)
Company Name: YunExpress USA Fulfillment Center
Address Line 1: 18501 Arenth Ave
City: City of Industry
State: CA
ZIP Code: 91748
Country: United States
Frequently Asked Questions
How long does a refund take?
Refunds are issued within 10 business days after your return is received. You’ll receive an email notification when it's processed. Please allow 1–2 billing cycles for it to reflect on your statement.We will issue a refund to you via your original payment method, such as PayPal or credit card.
Lost your packing slip?
No worries! Email service@ehdoccare.com and we’ll help you out.
Purchased from another retailer?
We can only accept returns for products purchased directly from ehdoccare.com.
Still Need Help?
For shade matching, product questions, order updates, or return assistance, feel free to reach out:
Email: service@ehdoccare.com
We’re always happy to support your skincare journey.